Privacy Policy & Terms and Conditions

Privacy Policy

InterAmerican Technical Institute is committed to protecting the privacy, confidentiality, and security of personal information collected through our website, applications, admissions process, digital communications, phone interactions, AI agent conversations, and ITI agent-assisted calls.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information obtained from prospective students, current students, graduates, website visitors, and other individuals interacting with us.

1. Information We Collect

ITI may collect personal, educational, technical, and communication-related information through online forms, admissions applications, phone calls, emails, SMS communications, voice agents, AI-assisted conversations, marketing campaigns, and human support interactions.

ITI may also collect call-related information, including phone numbers, call timestamps, call durations, voicemail messages, call recordings, transcription data, call summaries, AI-generated notes, and records of whether a conversation was handled by an AI agent or an ITI representative.

Personal Information

• Full name
• Mailing address
• Email address
• Telephone number
• Date of birth
• Government-issued identification
• Social Security Number, when required
• Immigration or residency documentation
• Emergency contact information
• Call recordings, transcripts, and summaries from AI agent calls or ITI agent calls

Educational Information

• High school diploma or GED information
• Academic transcripts
• Educational history
• Certifications or licenses
• Enrollment records
• Attendance information
• Academic performance records

Financial Information

When applicable, we may collect information necessary for tuition processing and financial aid services, including:

• FAFSA-related information
• Tax documentation
• Payment records
• Billing information
• Scholarship or grant documentation

Financial payment information may be processed through third-party payment processors and is not permanently stored on our public website systems.

Technical and Website Usage Information

When users access our website, certain information may automatically be collected, including:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Geographic region
• Referral sources
• Pages visited
• Session duration
• Click activity
• Cookies and tracking technologies

2. How We Use Information

ITI may use collected information for institutional, educational, operational, legal, and marketing purposes, including but not limited to:

• Responding to inquiries
• Processing admissions requests
• Contacting prospective students
• Scheduling appointments
• Managing student enrollment
• Providing educational services
• Supporting financial aid processing
• Sending school-related communications
• Conducting institutional reporting
• Improving website functionality
• Maintaining accreditation compliance
• Enhancing marketing and recruitment efforts
• Providing student support services
• Operating AI agent workflows and ITI agent-assisted call systems
• Conducting internal analytics and reporting

3. Communications

We may communicate with individuals regarding program availability, class schedules, registration deadlines, campus announcements, financial aid reminders, student support resources, career opportunities, and general institutional updates through phone calls, SMS, email, website messaging, AI-enabled call systems, and ITI staff outreach.

These communications may be initiated by human agents, automated systems, AI voice or chat agents, or other approved ITI communication tools, and may include recording, transcription, and summary practices for quality assurance, training, support, and compliance.

4. Cookies and Tracking Technologies

ITI may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, analyze user behavior, measure advertising effectiveness, personalize user experiences, and support digital marketing and communication workflows.

Third-party services that may use tracking technologies include Google Analytics, Google Ads, Meta/Facebook Pixel, HubSpot, Salesmsg, Twilio, CRM platforms, AI communication vendors, and marketing automation platforms.

Users may disable cookies through browser settings, although certain website features may not function properly.

5. Sharing and Disclosure of Information

ITI does not sell or rent personal information to third parties for marketing purposes.

Information may be shared only when reasonably necessary to:

• Process admissions or enrollment
• Provide educational services
• Support financial aid administration
• Maintain institutional operations
• Comply with accreditation standards
• Fulfill legal obligations
• Work with authorized service providers
• Operate AI call systems and ITI agent-supported communication workflows

Authorized third-party providers may include CRM providers, marketing platforms, SMS providers, payment processors, student information systems, educational technology vendors, voice and AI platforms, and other operational partners.

6. Disclosure Required by Law

ITI may disclose personal information when required or permitted by law, including in response to subpoenas, court orders, government requests, regulatory inquiries, accreditation reviews, legal investigations, or other circumstances where disclosure is necessary or authorized.

7. Data Security

ITI implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include secure website protocols, restricted system access, password-protected systems, administrative access controls, staff training, monitoring, security updates, and vendor oversight for AI and call-related platforms.

8. Retention of Information

ITI may retain personal information for as long as necessary to fulfill educational and operational purposes, maintain student records, comply with legal obligations, meet accreditation requirements, and support communication and service requirements involving AI or ITI agents.

Retention periods may vary depending on the nature of the information and applicable legal, institutional, or accreditation requirements.

9. International Data Processing

Because ITI may use third-party technology platforms and service providers, information may be processed or stored on servers located outside the State of Florida or outside the United States. This includes voice, AI, CRM, and communication platforms used to support phone and digital interactions.

10. Third-Party Websites and Services

Our website may contain links to external websites or integrate with third-party services. ITI is not responsible for the content, privacy practices, or security policies of external websites or third-party platforms, including AI, telephony, messaging, or call-support services.

11. Children's Privacy

ITI's website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate authorization.

12. User Rights and Requests

Where permitted by applicable law, individuals may request access to personal information, corrections to inaccurate information, deletion of certain personal data, restriction of certain communications, or information about how their data is used in AI, voice, or call-processing workflows.

Requests may be submitted using the contact information provided below.

13. Changes to This Privacy Policy

ITI reserves the right to update or modify this Privacy Policy at any time. Changes will become effective upon posting the updated version on this website. Users are encouraged to review this policy periodically, especially when interacting with AI agent calls, ITI representative calls, texting, or digital admissions channels.

Terms & Conditions

Welcome to the website of InterAmerican Technical Institute. These Terms & Conditions govern the use of ITI's website, communications, services, digital platforms, educational information, and all interactions involving website visitors, students, applicants, AI agents, and ITI agent-assisted communications.

By accessing or using this website, submitting forms, communicating with ITI, or interacting with institutional services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use the site or submit personal information.

1. Website Purpose

The ITI website is intended to provide information regarding educational programs, admissions, tuition, financial aid, institutional services, student support, campus information, marketing, and operational communications, including AI and ITI representative call support.

All information provided is for informational purposes only and may be updated or modified without prior notice.

2. Educational Disclaimer

Program availability, schedules, tuition, fees, course content, graduation requirements, financial aid eligibility, and institutional policies are subject to change at any time.

Submission of an inquiry, application, or communication with ITI does not guarantee admission, financial aid approval, graduation, certification eligibility, licensure eligibility, externship placement, or employment outcomes.

Certain programs may require additional qualifications, licensing requirements, background checks, external examinations, or third-party approvals.

3. User Conduct

Users agree not to:

• Use the website for unlawful purposes
• Submit false or misleading information
• Attempt unauthorized access to systems
• Interfere with website functionality
• Upload malicious software or harmful content
• Copy or reproduce website materials without authorization
• Misuse AI or ITI agent communication channels or impersonate authorized representatives

ITI reserves the right to restrict access or take appropriate action when misuse is detected.

4. Intellectual Property

All website content including logos, branding, text, images, videos, graphics, documents, course descriptions, and website design elements are the property of ITI or its licensors unless otherwise stated.

Unauthorized reproduction, distribution, modification, or commercial use is prohibited.

5. Communications Consent

By submitting contact information through ITI forms, advertisements, applications, landing pages, or communication channels, users consent to receive communications from ITI via phone calls, SMS, email, voicemail, chat, AI-enabled agents, and ITI staff representatives.

These communications may include admissions assistance, enrollment follow-up, program information, appointment reminders, student support communications, institutional announcements, educational opportunities, and operational notices.

Consent is not required as a condition of enrollment. Users may opt out of SMS communications by replying STOP. Users may unsubscribe from marketing emails when applicable.

ITI may use AI voice agents or ITI representative call agents to contact prospective students, current students, or other individuals for informational or operational purposes, including call recording, transcription, and summary generation where permitted by law and relevant consent practices.

6. Third-Party Platforms

ITI may utilize third-party platforms and services including HubSpot, Twilio, Salesmsg, Google, Meta/Facebook, CRM systems, learning management systems, payment processors, telephony providers, AI communication vendors, and other technology providers.

Use of such services may also be subject to third-party terms and privacy policies.

7. Financial Aid Disclaimer

Financial aid is available only to students who qualify and meet applicable eligibility requirements. ITI does not guarantee approval of federal financial aid, grants, loans, scholarships, or other funding sources.

Students are responsible for understanding their financial obligations and reviewing applicable financial aid documents, enrollment agreements, and institutional policies.

8. No Guarantee of Outcomes

ITI may provide training, student support, career-related resources, and institutional guidance; however, ITI does not guarantee employment, salary, certification exam passage, licensure, externship placement, or other outcomes.

9. Limitation of Liability

ITI is not responsible for website interruptions, technical issues, data transmission delays, third-party platform failures, inaccuracies, typographical errors, or temporary website unavailability.

ITI is also not liable for interruptions, inaccuracies, or delays associated with AI call systems, phone automation, voicemail, messaging platforms, or ITI representative communication workflows, except to the extent required by applicable law.

Use of the website and services is at the user's own risk.

10. Indemnification

Users agree to indemnify and hold harmless ITI, its affiliates, staff, employees, and representatives from claims or damages arising from misuse of the website, violation of these Terms, or submission of inaccurate or unauthorized information through digital or call-based communications.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of Florida and applicable United States laws. Any disputes shall be resolved in the appropriate court located in the State of Florida.

12. Modifications

ITI reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website following updates constitutes acceptance of the revised Terms.

SMS Privacy Policy & SMS Terms

InterAmerican Technical Institute respects your privacy and is committed to protecting your personal information in connection with SMS, mobile communications, voice calls, and automated or assisted phone interactions.

By providing your mobile number and opting in to receive SMS communications from ITI, you consent to the practices described in this section, including communications delivered by ITI representatives, AI call agents, or automated messaging tools.

1. Types of SMS Communications

ITI may send SMS messages related to:

• Admissions inquiries
• Enrollment assistance
• Appointment reminders
• Registration updates
• Financial aid notifications
• Student support services
• Class schedule reminders
• Campus announcements
• Educational opportunities
• Administrative notifications
• Follow-up calls from AI agents or ITI agents

Message frequency may vary depending on your interaction with ITI.

2. Consent to Receive Messages

By voluntarily providing your mobile phone number through our website, advertisements, forms, applications, landing pages, social media campaigns, or other communication channels, you express consent to receive SMS, voice, and related communications from ITI and its authorized communication providers.

Consent is not a condition of enrollment, admission, or purchase of services.

Message and data rates may apply. Wireless carrier fees may apply. Delivery is subject to mobile carrier availability and delivery timing cannot be guaranteed.

ITI may also use AI agents or ITI agents to initiate or follow up on certain outreach by phone, voicemail, or text where permitted by applicable law and consent requirements.

3. Opt-Out and Help Instructions

After opting out, you may receive a final confirmation message confirming removal from SMS communications.

4. Information We Collect Through SMS

ITI may collect information related to SMS interactions, including mobile phone number, message history, opt-in and opt-out records, consent timestamps, carrier information, delivery confirmations, voicemail records, and AI or ITI agent call notes associated with the communication.

This information may be retained for compliance, operational, security, and legal purposes.

5. How SMS Information Is Used

Information obtained through SMS communications may be used to respond to inquiries, provide admissions assistance, deliver educational notifications, maintain communication records, verify consent, handle call follow-up initiated by AI agents or ITI agents, and support operational and service-related activities.

6. Third-Party Messaging Providers

ITI may utilize trusted third-party providers to facilitate SMS communications, including platforms such as Twilio, Salesmsg, HubSpot, CRM systems, telephony providers, AI call platforms, and marketing automation platforms.

These providers may process mobile information solely for the purpose of delivering institutional communications on behalf of ITI.

Mobile information will not be sold or shared with third parties for independent marketing purposes.

7. Compliance with Messaging Regulations

ITI complies with applicable telecommunications regulations and industry standards, including A2P 10DLC requirements, CTIA messaging guidelines, anti-spam regulations, and applicable federal and state consumer protection laws. This includes communications handled by AI agents and ITI agents.

8. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

9. Protection of SMS Opt-In Data

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services, telecom carriers, AI call vendors, and authorized operational partners necessary to deliver those services.

FERPA & Student Records Notice

InterAmerican Technical Institute is committed to protecting the privacy and confidentiality of student educational records in accordance with applicable federal laws and institutional policies. This applies to both manual and automated communications, including AI agent calls, ITI agent calls, and related system-managed records.

ITI recognizes the importance of maintaining the security and confidentiality of student information and educational records.

1. FERPA Compliance

ITI complies with the Family Educational Rights and Privacy Act ("FERPA"), a federal law designed to protect the privacy of student education records.

FERPA provides eligible students with certain rights regarding their educational records maintained by the institution. Eligible students generally include individuals who are currently enrolled or previously attended ITI.

2. Student Rights Under FERPA

Subject to applicable laws and institutional procedures, eligible students may have the right to:

• Inspect and review educational records
• Request correction of inaccurate records
• Request amendment of certain information
• Control disclosure of personally identifiable information
• File complaints regarding alleged FERPA violations

Requests must be submitted in accordance with institutional procedures.

3. Educational Records

Educational records may include, but are not limited to:

• Enrollment records
• Academic transcripts
• Attendance records
• Financial aid documentation
• Student schedules
• Grades and evaluations
• Disciplinary records
• Student identification information
• Externship or clinical records
• Student communications related to educational services
• AI agent call transcripts, recordings, and summaries when relevant to student services

4. Disclosure of Information

ITI generally does not disclose personally identifiable student information without appropriate authorization unless permitted or required by law.

Information may be disclosed under circumstances including compliance with legal obligations, accreditation requirements, financial aid processing, health or safety emergencies, government or regulatory requests, and operational support provided through ITI-approved AI and calling systems.

5. Directory Information

ITI may designate certain limited information as directory information unless restricted by the student in writing. Directory information may include student name, program of study, enrollment status, dates of attendance, and graduation-related information.

Students may request restrictions on directory information disclosures where permitted by law.

6. Protection of Student Records

ITI maintains administrative, technical, and physical safeguards designed to protect educational records against unauthorized access or disclosure. Access to student records is limited to authorized personnel and approved systems, including AI voice and call support tools when necessary for institutional operations.

7. Record Retention

Student educational records may be retained in accordance with federal regulations, accreditation requirements, institutional policies, and applicable legal obligations. Retention periods may vary depending on the type of record and applicable compliance requirements.

8. Third-Party Educational Platforms

ITI may utilize educational and administrative technology platforms to support institutional operations, including learning management systems, student information systems, CRM systems, financial aid systems, call platforms, telephony systems, AI communication vendors, and related service providers.

These providers are expected to maintain appropriate confidentiality and security standards.

9. Questions or Requests

Students wishing to request access, corrections, or additional information regarding educational records may contact the institution directly or inquire about AI or agent-assisted communication records when applicable.

Contact Information

If you have questions about this Privacy Policy, Terms & Conditions, SMS communications, AI agent calls, ITI agent calls, or student records, please contact ITI directly.